surveys processed across the platform.
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SurveySensum
AI-native customer experience intelligence
Turn customer feedback into retention action.
SurveySensum measures NPS, CSAT, employee experience, and market research in one AI-first platform, then routes the right action while the customer experience can still be recovered.
For CX and customer leaders who need feedback to change the next decision and the next interaction.
500+companies use SurveySensum across global customer programs
countries represented in customer programs.
languages supported across feedback channels.
Selected customers
Allianz · Mercedes-Benz · Honda · Indosat · Pine Labs · PayU · Apria Healthcare
From listening to recovery
Make the feedback loop an operating system.
SurveySensum connects collection, AI analysis, case routing, and CX guidance in one workflow.
Listen across the journey.
Collect NPS, CSAT, CES, employee, market, WhatsApp, web, and in-app feedback in one place.
Read every verbatim.
SensAI detects themes, sentiment, emerging issues, and churn risk across open-ended feedback.
Route the next action.
Create alerts and cases for the teams who can recover the experience while it is still live.
Improve the program.
CX practitioners help the organization translate the data into journey and operating changes.
Customer outcomes
Closing the loop shows up in the customer metrics.
fewer complaints, company-reported
SurveySensum’s customer case links real-time feedback and closed-loop action to the reduction.
lower survey cost, company-reported
SurveySensum reports lower costs compared with the customer’s previous telephone surveys.
more surveys
WhatsApp surveys produced twenty times more surveys in six months than the prior year.
Start where the signal is trapped
Which customer issues keep coming back?
Tell me where you’re collecting feedback and what happens after someone raises a concern. I’ll help you explore how SurveySensum could make that follow-through easier.
Talk with Jason