About SurveySensum
SurveySensum is an AI-native CX platform that processes verbatim feedback and turns it into actionable insights faster than legacy tools. From Azadea's 800-store rollout (12-point NPS lift) to Allianz's 23% complaint reduction, SurveySensum turns CX ambition into measurable retention.
The Bottleneck
Leaders know CX drives retention but stall on cost, complexity, and actionability.
SurveySensum's flat-fee model and SensAI co-pilot turn feedback into action, fast.
Where SurveySensum Adds Speed & Impact (30-Day Pilot)
CX Need | Traditional Path | SurveySensum Output | Real-world Proof |
|---|---|---|---|
NPS / CSAT program launch | IT project (4 to 6 wks) + licenses | Day 1-2: Drag-and-drop builder, WhatsApp rollout | Large Healthcare Org fielded 1M+ invites in first month |
Verbatim analysis | Manual coding or Text-iQ add-on over weeks | Day 3-7: SensAI clustering, sentiment, churn-risk scoring | Weekly analysis cut from 8 hrs to 35 min |
Detractor follow-up | Export to Excel, then CRM, then maybe a call | Day 7-14: Auto-tickets < 2 hrs; Slack/Teams alerts | 92% of detractors contacted within 24 hrs |
Multi-location visibility | Fragmented data, no store-level view | Day 14-21: Unique QR codes per store/brand | Azadea: 800+ stores, 80+ brands, full fingerprinting |
Cost control | Per-survey, per-user fees that scale with volume | Day 1: Flat license, unlimited everything | Clients save 50 to 70% vs. Qualtrics / Medallia |
Why Enterprise Leaders Choose SurveySensum
SensAI co-pilot included: AI topic modeling, smart recommendations, data quality flags, and board-ready PPT reports ship standard
Omni-channel collection: Email, SMS, WhatsApp, in-app, QR; switch on/off per journey
Two-hour human support: CX specialists jump on a call, not a ticket queue
Rapid data migration: Import historic Qualtrics / Medallia surveys in days, preserve trendlines
Security and compliance: SOC 2, HIPAA, GDPR, and ISO 27001 out of the box
Client Testimonials
"Every time I come up with crazy ideas, the SurveySensum team makes them happen. They are very fast, they don't refuse, and they cater to our requests. For us, it's a partnership."
- Azadea Group
"Tools and features can be replicated, but the kind of support and ease that SurveySensum provides is exemplary."
- Siti Amaryllia, Head of CX, Allianz
"The best thing about SurveySensum is its simplicity. The user interface is so simple, that it made creating questions very easy, even for a new person."
- Numan Ardhi Nugraha, Product and Customer Insight, Indosat
Why I Partnered with SurveySensum
"AI-native + value-native.
SurveySensum's SensAI co-pilot turns raw feedback into board-ready insight the same day, and their flat license lets teams ask ten times more questions for half the spend.
When a tool delivers faster growth and lower cost, it belongs in the HauerX Holdings ecosystem."
- Jason Hauer, CEO, HauerX Holdings
Get Started
Action | Best for |
|---|---|
Executives who want to explore how SurveySensum's 30-day pilot can replace legacy CX tools and cut costs | |
CX leaders who need proof fast with unlimited users and responses | |
Finance and Procurement evaluating Qualtrics / Medallia alternatives |
Standard pilot: 30 days · flat fee · unlimited users and responses.
Proof Points
