Board of Innovation’s Hard-Wired examines why AI investments can struggle to change how a business operates. Its argument: established workflows, incentives and decision habits can keep the old way of working in place, even when better technology is available.
Written by Laura Stevens, PhD, the report connects three areas leaders need to address together: strategic reinvention, workflow redesign and an AI-first operating model. It asks companies to reconsider where their advantage comes from, redesign work around customer outcomes and build capabilities that multiple teams can use and improve.
Human judgment remains central. The report explores how to divide work between people and AI, clarify accountability and build appropriate guardrails into everyday operations. It also includes a practical workshop and supporting resources for leadership teams.
