StoryTap’s August 31 product update expands the ways organizations can collect customer stories and manage a growing video library. The release addresses the operational work involved in making recorded feedback useful across a business.
Available in the platform
The company lists audio-only collection and Chinese-language support among its additions. Enterprise updates include single sign-on and moderation controls, along with tagging that helps teams organize larger libraries.
For a brand collecting stories across locations or customer groups, that organization matters. A team needs to find the relevant recording, understand its status and know whether it’s ready to use. Those decisions become harder as a library grows.
Still in development
StoryTap separately identifies Clip Intelligence and expanded sharing capabilities as work in progress. Its proposed “100% human” watermarking is also on the roadmap. These are planned additions, and the update makes that distinction from the features already released.
Tell me where customer stories could help people decide to buy from you. We can explore how StoryTap would collect those experiences and put them to work.
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