SurveySensum has launched SensAI, a set of AI capabilities that shortens the path from customer question to action.
Teams can create a survey from a prompt, analyze text and sentiment across surveys, chats, and social feedback, and ask direct questions of the resulting customer record. The value is specificity at speed: less time assembling the report, more time deciding which customer experience to fix.
From the portfolio
Know why customers leave while there’s still time to keep them.
SurveySensum turns open-ended feedback into live themes, churn signals, and routed actions. Allianz reduced customer complaints 23% by listening and closing the feedback loop in real time.
23%fewer customer complaints at Allianz
See how SurveySensum closes the loop 
