SurveySensum shared coverage from Indonesian technology publication detikINET examining SensAI, its AI offering for customer-experience teams. The company’s account describes support for designing surveys and analyzing the responses alongside other customer feedback.
SensAI’s capabilities include questionnaire creation and text and sentiment analysis across sources such as surveys and customer conversations. Reporting tools help teams work with that information as they assess the customer experience.
For a CX leader, the practical value depends on how the analysis informs a decision. If customers repeatedly describe a problem during onboarding, the team needs enough detail to identify the affected step and decide what to change. A summary becomes useful when people can connect it to the experience they’re responsible for improving.
SurveySensum’s post links to the detikINET feature and provides the company’s description of the product.
Tell me where you’re collecting feedback and what happens after someone raises a concern. I’ll help you explore how SurveySensum could make that follow-through easier.
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