Daimler Commercial Vehicles Indonesia used SurveySensum to move customer feedback into digital surveys and dealer alerts, according to the provider’s customer account.
The case describes a previous telephone-survey process in which feedback could arrive too late for a useful response. Digital distribution and alerts gave the 27-dealer network a more direct way to identify dissatisfied customers and follow up.
The relevant workflow connects collection, analysis and responsibility for action. A survey response becomes more useful when the team able to resolve the issue can see it promptly.
The case applies to the Indonesian commercial-vehicle network. The example links feedback collection with the dealer responsible for responding.
SurveySensum helps organizations understand customer feedback and put it to work across the business.
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