Link Net used SurveySensum to connect customer feedback with internal network information, according to the provider’s customer case.
A few low ratings alone did not tell the team how widely a network issue extended. Grouping customers by fiber node provided additional context about which connections might be affected.
The case describes using that combined view to investigate issues and share relevant feedback with contact-center teams and technicians. It illustrates why a satisfaction score can be more useful when connected to the operational details behind the experience.
The application connects a customer’s experience with the part of the network serving them, making the feedback easier to investigate.
SurveySensum helps organizations understand customer feedback and put it to work across the business.
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