Bizagi worked with SurveySensum to introduce its first Net Promoter Score program as its business moved toward consumption-based pricing. The customer case describes an annual survey designed to replace scattered anecdotes with structured feedback.
The program combines account and regional reporting with analysis of the factors behind advocacy and churn. Open-ended responses help the team find recurring themes and create an action plan.
For a customer-success leader, the useful result is a repeatable route from feedback to a decision that can be discussed with the account team and the board. This retrospective covers the undated customer account published by SurveySensum.
SurveySensum helps organizations understand customer feedback and put it to work across the business.
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